Question 1

What is SendMeSafe?

Accepted Answer

SendMeSafe is a secure document platform that enables businesses and organizations to receive and send confidential files from clients, customers, or citizens. Instead of insecure email attachments, you use individual upload links with full traceability and GDPR compliance.

Question 2

How does SendMeSafe work?

Accepted Answer

You create a personal upload link for your client. They open the link in their browser, select files, and upload them securely. You receive a notification and can download the files safely in your dashboard. Learn more at /funktionen/upload-links.

Question 3

Who is SendMeSafe designed for?

Accepted Answer

SendMeSafe is suitable for all businesses, law firms, tax advisors, government agencies, and organizations that regularly receive confidential documents from external parties. Particularly popular in the finance, legal, and healthcare sectors.

Question 4

Do my clients need an account?

Accepted Answer

No, your clients do not need their own account. They simply receive an upload link and can upload files immediately. Optionally, you can set up a customer portal with login – learn more at /funktionen/customer-portal.

Question 5

Can I try SendMeSafe for free?

Accepted Answer

Yes, you can try SendMeSafe free for 14 days with no obligation. No credit card is required. All features of your chosen plan are available immediately. Get started at /auth/register.

Question 6

How long does setup take?

Accepted Answer

Setup takes just a few minutes. After registration, you can immediately create your first upload link and send it to your client. A step-by-step guide is available at /docs/getting-started.

Question 7

Is there a desktop app?

Accepted Answer

Yes, SendMeSafe offers a native desktop app for Windows, macOS, and Linux. The app provides system tray integration, native notifications, and automatic updates. More information at /funktionen/desktop-app.

Question 8

What languages is SendMeSafe available in?

Accepted Answer

SendMeSafe is fully available in German and English. The language setting is automatically detected and can be changed at any time in the settings.

Question 9

How are my files encrypted?

Accepted Answer

All files are encrypted in transit with TLS 1.3 and securely stored at rest on European servers. For particularly sensitive data, Connect offers optional end-to-end encryption. Technical details at /docs/security/encryption.

Question 10

Where is the data stored?

Accepted Answer

All data is stored exclusively in EU data centers at Hetzner in Germany. There is no data transfer to third countries. More about our hosting at /sicherheit.

Question 11

Is SendMeSafe GDPR compliant?

Accepted Answer

Yes, SendMeSafe is fully GDPR compliant. We offer data processing agreements (DPA), EU hosting, encrypted storage, and comprehensive privacy settings. Details at /docs/security/gdpr.

Question 12

Is there an audit trail?

Accepted Answer

Yes, SendMeSafe logs all security-relevant actions comprehensively: uploads, downloads, link accesses, and changes. The audit trail is always accessible in the dashboard. More at /docs/security/audit-trail.

Question 13

Can I password-protect upload links?

Accepted Answer

Yes, you can optionally protect each upload link with a password. Additionally, you can set expiration dates and file size limits to further enhance security. More at /funktionen/upload-links.

Question 14

What happens in case of a security incident?

Accepted Answer

We have clearly defined incident response processes. Affected customers are immediately notified, and all incidents are transparently documented. Our security team monitors the systems around the clock.

Question 15

Do you offer a Data Processing Agreement (DPA)?

Accepted Answer

Yes, we offer a complete DPA in accordance with Art. 28 GDPR. You can view and digitally sign the DPA directly in your organization settings. More information at /docs/security/gdpr.

Question 16

What plans are available?

Accepted Answer

SendMeSafe offers four plans: Free (free for testing), Starter (19 EUR/month for freelancers), Professional (49 EUR/month for firms & SMEs), and Organisation (99 EUR/month for larger companies). All details and feature comparisons can be found on our pricing page.

Question 17

Is there a free version?

Accepted Answer

Yes, the Free plan is permanently free and includes basic features for testing. For advanced features like more clients, team management, and custom branding, we recommend the paid plans starting at 9 EUR/month.

Question 18

Can I pay monthly or annually?

Accepted Answer

Yes, you can choose between monthly and annual billing. Annual payment offers savings compared to monthly billing. Both options can be switched at any time.

Question 19

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When upgrading, the remaining days are prorated. Changes are immediately available in the dashboard under billing.

Question 20

How do I cancel?

Accepted Answer

You can cancel your subscription at any time in the billing settings. The cancellation takes effect at the end of the current billing period. Your data remains accessible for another 30 days.

Question 21

What payment methods are accepted?

Accepted Answer

We accept all common credit cards (Visa, Mastercard, American Express), SEPA direct debit, and other local payment methods through our payment provider Stripe.

Question 22

What are upload links?

Accepted Answer

Upload links are individual, secure links that you send to clients. Through these links, clients can upload files directly to you without needing their own account. More at /funktionen/upload-links.

Question 23

What are share links?

Accepted Answer

Share links allow you to securely send files to external recipients. You can set password protection, expiration dates, and download limits. All details at /funktionen/share-links.

Question 24

What is the customer portal?

Accepted Answer

The customer portal provides your clients with their own login access where they can view their uploaded files and submit new files. Learn more at /funktionen/customer-portal.

Question 25

How does the messenger work?

Accepted Answer

The integrated messenger enables secure communication between you and your clients directly on the platform. Messages and file attachments are encrypted. More at /funktionen/messenger.

Question 26

Can I create forms?

Accepted Answer

Yes, with the form builder you can create custom forms that clients fill out during upload. This way you receive structured data along with the uploaded files. Details at /funktionen/forms.

Question 27

Is there an API?

Accepted Answer

A REST API is under development and will allow integration of SendMeSafe into existing workflows and systems. Current information can be found at /docs/api.

Question 28

What file formats are supported?

Accepted Answer

SendMeSafe supports all common file formats, including PDF, Word, Excel, images, ZIP archives, and many more. There are no restrictions on file types.

Question 29

How large can files be?

Accepted Answer

The maximum file size depends on your plan. The Starter plan allows files up to 100 MB, while Professional and Organization plans allow up to 2 GB per file. Individual limits can be configured per upload link.

Question 30

Which browsers are supported?

Accepted Answer

SendMeSafe works in all modern browsers, including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend the latest version of your browser.

Question 31

Can I integrate SendMeSafe into my existing systems?

Accepted Answer

Integration is currently possible through the upcoming API. Additionally, Connect offers the ability to embed the upload area directly into your website. More at /funktionen/connect.

Question 32

Are there limits on the number of uploads?

Accepted Answer

The number of active upload links and clients depends on the plan. The Starter plan offers a limited number, while Professional and Organization allow significantly more or unlimited links. Details at /pricing.

Frequently Asked Questions