Question 1

How does the upload work for my clients?

Accepted Answer

You create an upload link with optional password and expiry. You send this link via email to your client. The client clicks the link and can upload files via drag & drop – no registration required.

Question 2

Which file formats are supported?

Accepted Answer

All common file formats are supported: PDF, Word, Excel, images, ZIP archives and more. The maximum file size depends on your plan.

Question 3

Can I customize the design?

Accepted Answer

From the Professional plan, you can add your own logo and colors. This makes upload pages look professional and consistent.

Question 4

Is there a maximum file size?

Accepted Answer

Yes, the maximum file size per upload depends on your plan: Starter 500 MB, Professional 2 GB, Organisation 5 GB.

Question 5

How is the data encrypted?

Accepted Answer

All data is encrypted with TLS 1.3 during transfer and with AES-256 at rest. Keys are securely managed.

Question 6

Where is the data stored?

Accepted Answer

All data is stored in the European Union (EU) using Hetzner infrastructure.

Question 7

Who has access to the files?

Accepted Answer

Only authorized users in your organization have access. Every access is logged. Technically, we operate the infrastructure; for highly sensitive secrets, use Flaschenpost with true end-to-end encryption.

Question 8

Is SendMeSafe GDPR compliant?

Accepted Answer

Yes. SendMeSafe is fully GDPR compliant. We process data in the European Union (EU), offer a DPA and have a documented deletion policy.

Question 9

Is there a Data Processing Agreement (DPA)?

Accepted Answer

Yes, we provide a DPA according to Art. 28 GDPR. You can request it in your dashboard.

Question 10

How long is data retained?

Accepted Answer

Retention depends on your plan: Starter 90 days, Professional 1 year, Organisation 2 years. After that, files are automatically deleted.

Question 11

Can I change plans or cancel anytime?

Accepted Answer

Yes, you can upgrade, downgrade or cancel anytime. There's no minimum term. When you cancel, you have access until the end of the billing period.

Question 12

Is there a trial period?

Accepted Answer

Yes, you can try SendMeSafe free for 14 days – with all Professional features. No credit card required.

Question 13

How does billing work?

Accepted Answer

You pay monthly or annually (2 months free). We accept credit card, SEPA direct debit and PayPal. Invoices are sent automatically via email.

Question 14

What are interactive forms?

Accepted Answer

With interactive forms, you can collect structured information from clients – from simple contact details to complex multi-step applications with file uploads and conditional logic.

Question 15

How many forms can I create?

Accepted Answer

The number of forms and monthly submissions depends on your plan. Enterprise customers get unlimited forms.

Question 16

Can clients upload files in forms?

Accepted Answer

Yes, you can add file upload fields to your forms. All common file formats are supported with configurable size limits.

Question 17

Is there email verification?

Accepted Answer

Yes, you can configure each form to require email verification. This ensures only verified senders can submit forms.

Question 18

Are clients created automatically from form submissions?

Accepted Answer

Yes, when a form captures name or email address, a client contact can be created automatically. This way, all submissions are linked to the right client.

Secure Data Exchange.

Sound familiar? - How it should be.

Sound familiar?

How it should be.

Your portal. Your brand. Your domain.

How it works

Create link

Share link

Get notified

Access files

Upload files

Everything you need.

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Capture data in a structured way

Drag & Drop Builder

12+ Field Types

File Upload

Conditional Logic

Access Control

Email Verification

Perfect for every use case

Law Firms

Government

Consulting

Industry

For organizations like yours.

Collect client documents in a structured way

Security without compromise.

Transparent. No surprises.

Starter

Professional

Organisation

Enterprise

Frequently Asked Questions

Documentation

Getting Started

Security & Tech

API Reference

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